Frequently Asked Questions


Should I make an appointment?

We always does its best to accommodate last-minute needs, however to receive the ideal time for your schedule, it is best to make an appointment.


What is your cancellation policy?

Clients must give a 24- hour notice for cancellation of appointments. If sufficient notice is not given you will be charged in full for payment of scheduled session. 


What information do you need from me when making an appointment?

When calling to make an appointment, we require a first and last name, a phone number, and a credit card number. We do not charge the credit card, unless we are not given adequate notice (24-hours) for a cancellation.


What time should I arrive to my appointment?

Please arrive at least 5 to 10 minutes prior to appointment start time.


What happens if I am late?

We always make every effort to accommodate our clients. If a client is late for an appointment, that treatment time will be decreased so that the next client will be able to start on time. Unfortunately the client will be charged for the service they were booked for originally, not necessarily the service you receive if you are late. Some of our treatments are only booked out for 15 minutes, if you are five minutes late, then 1/3 of the appointment has gone. Please arrive early to insure that you receive the full service you desired, and are not charged for services you were unable to receive due to time restraints.

How can I pay for my services?

We accept most major credit cards, including Visa, MasterCard, and Discover, as well as cash and checks.


Are gift cards available for Revive Services?

Gift cards are available from Revive  whether for dollar amounts or for specific services. The purchaser is also able to include gratuity for a service if desired. Gift cards may be purchased in one of three ways: (1) in person at Revive, (2) over the phone using a credit card, and we mail them out to the recipient immediately at no additional cost, (3) online using the link provided on our gift card page.


What is Revive's return/refund policy?

Revive offers exchanges for all retail, but does not offer refunds. If you are dissatisfied with a service or product, please bring it to our attention as swiftly as possible so that we may attempt to satisfy you.


What is the minimum age to receive treatments?

The minimum age for receiving spa treatments is 11 years of age with the permission of a parent or guardian.

How much gratuity should I leave?

Gratuity is always at the client’s discretion, but average gratuity rates anywhere from 15%-20%.

Is it okay to bring my child to the spa?

We ask that children are not brought to the service, unless they are also receiving treatments.

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If you’d like to get in touch, or just want to ask for some advice, I’m always happy to talk.